005 - Final Remarks & Innovation and Change Management

The 2025 CCA Annual Meeting concludes with the final remarks of the CCA President, the passing of the gavel to the President Elect, and our closing general session presentation from six-time Emmy Award-winning comedian, network TV host, and best-selling business author Ross Shafer. Learn how to future-proof your company during this wildly entertaining presentation while energizing your colleagues. Get solid ideas on how to create instant rapport for building solid relationships (based upon the proven tactics of TV talk show hosts). Ross encourages you to accept that relevance is a moving target. Securing your growth in this ever-evolving, post-pandemic economy requires the vigilance to respond to constant changes in client expectations. Ross unveils inspiring case studies that span the landscape of retail, manufacturing, B2B, HVAC, construction, technology, and healthcare.

Speakers:

David M. Tuomala

Optum

Mr. Ross Shafer

Robert J. Reiskytl

Aon

Yi-Ling Lin

Third Horizon Strategies

Credits:

CPD Credit: 1.50 EA Core Credit: EA Ethics Credit: EA Non-Core Credit: EA Formal Credit: